Since our Estate Agents firm was founded over 14 years ago, we have witnessed the most turbulent property market in history.
While many agencies became casualties of the economic crash, Castle enjoyed unequalled growth, and as the property market now starts to return to increased activity and rising values, we reflect on where we are now and how our principles have made Castle the company we see today.
Since opening our doors in 2003, we have prided ourselves on doing things differently from the average Estate Agency firm.
We wanted, at least for our part, to eliminate entirely, all the age old complaints that people had about Estate Agents, focusing on excellent communication and a no-nonsense approach as a minimum standard. We studied the market and the industry in general and set ourselves a goal; to transform people’s experience of a profession that was perceived to be poorly serving buyers and sellers alike. What we learned above all else, was that the traditional approach that many agents have to selling property proved stressful and moreover, unnecessarily expensive, for many of their clients.
Our conclusions were obvious, but it took the will to change the status quo and break the mind -set of the typical agency.
That’s how Castle came to offer a NO SALE – NO CHARGE guarantee, making us industry leaders in this regard, providing our clients with a risk-free method of testing the market without any expense or upfront fees. This holistic approach, where what is best for our clients proves best for us, resulted in a much more honest, transparent service, with our highly motivated and experienced agents helping our clients plan their move, in an as efficient and stress-free manner as possible.
To this day, we continue to review and re-examine every aspect of what we do, scrutinising every detail, in an effort to provide a service that is unparalleled, to both our clients and buyers alike. But we have never deviated from our core principle of personally incurring the cost of bringing our clients properties to the market and never asking to be paid a single cent, unless they actually sell.
This NO SALE – NO CHARGE policy is proving more relevant than ever today, given the chronic shortage in supply of houses for sale. In our own small way, we hope to free up the market, removing the barriers and costs involved in bringing properties to the market, which allows already financially hard pressed clients, to examine their options, at our expense, in the hope of moving on to the next chapter in their lives.